Privacy

General privacy statement

Data protection and data security are a high priority for Vircom AG (hereinafter 'Vircom'). This is why the protection of personal data is very important to us during all business processes. This Privacy Statement explains what information Vircom collects during the visit of its customers on its website e-pneu.ch (the 'Vircom website') and how this information is used. By using this website, the customer agrees to the processing of the data collected about him in the manner described below and for the purpose stated.

I) Collection and Storage of Customer Data

When visiting the Vircom website and marketplace or using an Internet service from Vircom (Vircom Service), the following data may be collected by Vircom:

• Customer data, which the customers provide during their registration for a Vircom service (e.g., personal data and service-specific settings).
• Customer data incurred in the use of the marketplace (e.g. pages accessed by the customer on the marketplace, reactions of the customers to offers of Vircom and/or third parties which are displayed on the marketplace, information about the useful life and frequency of a Vircom service, etc.).
• Non-personal data resulting from technical processes when using the marketplace or from Vircom services, as well as Internet protocol addresses or IP addresses.
• Personal data and other data which the customer discloses when participating in competitions, surveys and the like in the marketplace.
• Customer reactions to Vircom offers by e-mail, letter, telephone.

In detail, it can include the following data:

• Personal data

  • First and last name;
  • Birthday and age;
  • Gender;
  • Home address;
  • Household size;
  • Shopping habits;
  • Information on purchasing power;
  • consumer and shopping preferences;
  • Shipping address;
  • Billing address;
  • Language preferences;
  • Telephone number(s);
  • E-mail address(es);
  • Identification numbers of your technical equipment;
  • Customer and loyalty card numbers;
  • Information on subscribed newsletters or other advertising;
  • Approval for receiving advertising;
  • Online customer account information (including opening date, user names, profile images);
  • Memberships within the Vircom business family.

• Customer activity data

  • Contract data (including contract date, type of contract, contract content; Contractual partners; Contract period; Contract value; Claims made by contract);
  • Purchasing information (including purchase date; place; purchase time; The nature, quantity and value of the purchased goods and services; cart; canceled basket; means of payment used; paying agency; purchase history);
  • Customer service information (including returns of goods, complaints, warranty claims, delivery information);
  • Session data related to visits to internet sites, apps for mobile devices or offers on internet platforms, multimedia portals and social networks (including duration and frequency of visits, language and country preferences, information via browser and computer operating system, Internet Protocol addresses, search terms and search results;
  • ratings given;
  • location-related data when using mobile devices;
  • Information on accumulated loyalty points for customer and loyalty cards;
  • Communications via telephone, fax, e-mail, voice messages, text messages, picture messages (MMS), video messages or instant messaging.

Special attention is given to the use of availability data, in particular the e-mail address(es) of customers as well as the content of messages sent and received by the customers:

• E-mail address(es)
  Vircom does not pass on any e-mail addresses to third parties without the explicit permission of the customer. If customers still receive unwanted advertising (so-called spam) from third parties, their e-mail address must have been found another way by the particular sender.

• IP address(es)
  When you visit a Vircom website, data from the log files (e.g. IP address, date and time of access, name of the called file) is automatically collected and evaluated. The analysis is carried out anonymously and for statistical purposes with the aim of constantly improving Vircom's internet pages and marketplace. IP addresses can be evaluated without restriction for fraud prevention and detection.

• Web analytics tools
  To continuously improve and optimize the internet experience, Vircom uses tracking technologies (such as Google Analytics). Web analytics tools provide statistics and graphs that provide Vircom insight into the use of their websites. Data is transferred to the server used for this purpose via the use of an Internet page. Depending on the provider of a web analysis tool, these servers can be located abroad. The information generated by the web analytics service e.g via cookies (including your IP address) may be transmitted to servers in third countries where it is stored, wherein the IP addresses are anonymized by means of IP anonymization. In the case of anonymization, the IP addresses are changed in such a way that the individual details can no longer be assigned to a specific or determinable natural person, either by personal or factual circumstances, or only with a disproportionate amount of time, costs and labor power. Google respects the privacy requirements of the 'U.S.-Swiss Safe Harbor Framework' Agreement and is registered with the US Department of Commerce's 'Safe Harbor' program. The IP address provided by your browser as part of Google Analytics will not be merged with other Google data. A transfer of this data by Google to third parties takes place only on the basis of legal regulations or in the context of order processing. If other web analysis tools are also used within Vircom, the process of data collection is basically the same. For more information about Google Analytics and data protection visit

  • https://tools.google.com/dlpage/gaoptout?hl=en;
  • https://support.google.com/analytics/answer/6004245?hl=en;
  li>https://www.google.com/intl/en/policies/privacy/;
  • http://tealium.com/privacy/.

II) Cookie Disclaimer

Some internet pages of the Vircom website store cookies on the user's computer (e.g. customers), which are re-used on the next visit to the website, in order to facilitate the next visit to the user or to the individual functions of the site to make the best possible use of the offers to meet the needs of visitors. Vircom only uses cookies that are deemed necessary. Vircom is also aware that cookies may be placed by third parties. If the user does not want cookies, he can generally prevent this in the browser settings or simply delete the stored cookie in "Delete cookies". If the provision of personal data is required for the use of an offer on the Vircom website, additional usage conditions shall be indicated on the respective website before sending the personal data. Depending on the offer, these may differ in terms of the purpose, scope, distribution and retention of the data.
All personal data collected via a website, competitions, or surveys by Vircom (via any channels such as online, e-mail, mail, telephone or physically) may be combined with data about the same person which has come to Vircom in another context, e.g. subsequent listing of orders in the customer account that have been ordered before the customer has registered with the same e-mail. Furthermore, Vircom has the right to collect the collected data by professional address traders with additional features (such as household size, house ownership, age, income class, etc.) to be used for marketing purposes.

Some internet pages of the Vircom website store cookies on the user's computer (e.g. customers), which are re-used on the next visit to the website, in order to facilitate the next visit to the user or to the individual functions of the site to make the best possible use of the offers to meet the needs of visitors. Vircom only uses cookies that are deemed necessary. Vircom is also aware that cookies may be placed by third parties. If the user does not want cookies, he can generally prevent this in the browser settings or simply delete the stored cookie in "Delete cookies". If the provision of personal data is required for the use of an offer on the Vircom website, additional usage conditions shall be indicated on the respective website before sending the personal data. Depending on the offer, these may differ in terms of the purpose, scope, distribution and retention of the data.
All personal data collected via a website, competitions, or surveys by Vircom (via any channels such as online, e-mail, mail, telephone or physically) may be combined with data about the same person which has come to Vircom in another context, e.g. subsequent listing of orders in the customer account that have been ordered before the customer has registered with the same e-mail. Furthermore, Vircom has the right to collect the collected data by professional address traders with additional features (such as household size, house ownership, age, income class, etc.) to be used for marketing purposes.

III) Use and Transfer of Personal Data

Vircom processes customer data to provide its services. Vircom customers agree that external service providers may also process their data for the following purposes:
to fulfill contractual obligations and to ensure a high quality of service;
to maintain and develop customer relationships;
billing (regardless of payment method);
combating fraud;
for the appropriate design and development of Vircom services and marketplace;
for tailor-made offers to the customers from Vircom and/or selected partners (1 to 1 marketing).

IV) Individual Customer Account

An order of goods, services, and/or information about certain products is only possible when the customer is logged into the marketplace. Prior to each purchase, a credit assessment is made by the authorities and/or specialized vendors, which is combined with other data such as payment method, shopping, and possible repair data, use of the newsletters, as well as customer service data.
The customer acknowledges that data in the customer account is merged with data from Vircom, which is known from other sources, and can be supplemented with data from professional addressers and used for marketing purposes.
Customer account data is protected against access by unauthorized third parties. An insight into the complete data is only possible for a limited number of authorized persons and will only be disclosed to third parties on presentation of a power of attorney or in connection with an official investigation.

V) Advertising and Newsletter

The collected data may be evaluated for marketing and advertising purposes. Target groups consisting of customers with similar customer and purchasing data can be formed, whereby the advertising can be tailored to the customer profile. However, the customer has the possibility to refrain from advertising by unsubscribing from the newsletter at any time.
Each customer can subscribe to an electronic newsletter, from which they can easily unsubscribe at any time.
In order to be able to make newsletters more useful and interesting to customers, Vircom receives a confirmation about which Vircom e-mails the customer opens, as far as the customer's computer supports this function. If the customer does not want this type of tracking, they can unsubscribe from the newsletter.

VI) Data Transfer

The aggregated data may be passed on to companies that process the data under a contract (for example, processing the payment). In individual cases, data can be transferred abroad. It is ensured that no use of data beyond the specific order takes place by the commissioned companies and that they do not use the data for themselves or pass it on to a third party.
Vircom discloses the information it receives to third parties exclusively as follows:
Vircom commissions other companies and individuals to perform tasks. Examples include, among other things, package delivery, mailings or e-mails, the maintenance of customer lists, analysis of the databases, advertising measures (including the provision of search results and links), settlement of payments (credit card and purchases on account) and customer service. These service providers have access to personal information needed to fulfill their tasks. However, they may not use this information for other purposes. In addition, they are obliged to handle the information in accordance with this privacy policy as well as the relevant data protection laws.
Vircom ensures that third parties are obliged to protect the data in the same way as Vircom itself. Vircom obligates third parties to process the data only in the way Vircom is likely to do so and only forwards such data to third parties for processing that is necessary for the fulfillment of the order.
Vircom will only share data abroad if this is necessary for the provision of services. Vircom will determine compliance with the data protection law as well as ensure the data security with the respective data recipient (guarantees). Vircom will take reasonable measures to ensure that third parties are aware of the guarantees and data protection requirements.

VII) Retention/Deletion of Data

Vircom retains personal data from its customers for as long as is necessary or appropriate to comply with the applicable laws or as long as necessary for the purposes for which it was collected. Vircom deletes personal data as soon as it is no longer required, and in all cases after expiry of the statutory maximum retention period.

VIII) Right to Information

Upon written request, Vircom will inform you about the data stored on a customer (e.g. name, address). The customer has the right at any time to assert their data privacy rights and to obtain information about their stored personal data, to correct their personal data, to supplement, to object to the processing of their personal data or to demand the deletion of their personal data. For information on the collection and processing of personal data at Vircom, customers can contact the following address: kundenservice@Vircom.ch

IX) Availability of Internet Pages

• Vircom Website
  Vircom does not guarantee that the Vircom website operated by it is available at all times and is not responsible for error-free data communication.
• Third party websites
  The Vircom website may contain links to third-party offers. When selecting these providers, Vircom ensures the highest quality. Vircom has no influence on how these providers deal with customer data collected on their own websites. Vircom is therefore not responsible for their content and assumes no liability in this regard. Vircom is not responsible for the compliance of data protection regulations by the vendors involved in the marketplace.

X) Customer Information Security

To protect the security of customer information during transmission, the Vircom uses Transport Layer Security (TLS). This protocol encrypts information transmitted by the customer.
When confirming the order, we only reveal the last four digits of the credit card number. However, the full number is transmitted to the credit card company during the processing of the order.
Vircom maintains electronic and procedural security measures in connection with the collection, storage and disclosure of personal information of our customers.
State-of-the-art security technology is used to protect data against unauthorized access or unauthorized manipulation. Sensitive or personal data is transmitted in encrypted form. However, no liability can be assumed for the security of data transmitted on the Internet.

XI) Server Locations

The servers of Vircom are obtained through OVH.de. In doing so, attention is paid to a European location. The preferred location is France. The privacy policy of OVH is found here.

Last update: June 2017