Information about payment at e-pneu

Payment by credit card is made via an internal application from the provider Saferpay with a secure connection. If the payment is successful, the goods will be reserved for you, provided they are in stock, and shipped within 24-48 hours. If your payment was NOT successful (card not activated for online purchases, limit exceeded, limit reduced by other purchases, no secure code requested - if required, the website closed too early, etc.), please contact us on Tel: 0848 88 55 88 on. The failed order will be automatically canceled and you will receive a cancellation confirmation. Then place a new order if you were not able to change the payment method directly during the ordering process.

Immediately after the order has been completed, you will receive an email requesting payment, in which our account details including the bank QR code can be seen. After we have received the payment (can take up to a week depending on the bank), we will deliver the goods by delivery service to the delivery address stated in the order. Please note that with this payment method the goods CANNOT be reserved, so it is possible that the goods are out of stock by the time payment is received or that the delivery date will be delayed. In this case we will contact you and offer possible alternatives.

We currently do not offer cash payment or payments by surname and we do not plan to do so in the future. However, you are welcome to use the payment methods "Payment by invoice" or "Payment by instalments" when purchasing tyres, rims or complete wheels.

Purchase on account or installments is only possible from the 2nd order in our online store. The invoice is processed via the financial service provider CembraPay AG.This is an online inquiry process. Vircom AG has no influence on the decision of the approval process and does not receive any information about the reasons for a rejection decision. If approved, the order is triggered and you will receive the invoice from CembraPay AG by post after the goods have been shipped. You will usually receive the invoice from CembraPay AG within 30 days. If approval is not given, the order will be automatically canceled and you will receive a cancellation confirmation email. If you have another payment option available, set it up and pay in advance, credit card, Twint or PostFinance. The approval decision is displayed directly in the web shop.

If your payment has been made for some time, we ask you to inform us by email with a payment receipt from your bank and the corresponding order number to info@e-pneu.ch. Our team will review your payment and update you on the current payment/order status.

Payments at the post office can take 1-2 weeks, which is why we recommend preferring a bank transfer.
Should the payment nevertheless take longer, we ask that you send us the proof of payment with the corresponding order number by e-mail to info@e-pneu.ch.