Information about delivery at e-pneu
1. How and when will the goods be sent?
The goods are usually delivered by delivery service. In most cases we deliver with DHL Express. You will receive a delivery notification via email one day before shipping.
2. What happens if I am not at home or at the delivery address?
The chauffeur tries to leave the goods for you with a neighbor. If that doesn't work, he'll leave a message with a phone number to arrange a new delivery date with you.
Otherwise please contact DHL on: 0848 711 711 and have your tracking number ready. There are no additional costs for you.
3. How fast can e-pneu deliver?
You will receive the ordered goods within a few working days after receipt of payment. You will even receive our stock goods within 24 to 48 hours after receipt of payment. In order to receive your goods as quickly as possible, you can choose "Payment by credit card" or "Payment on account", as with these payment methods our system immediately notes the receipt of payment and the order and delivery process is started.
4. Can I also have the tires delivered to my garage?
Yes. Simply enter the address of your garage as the delivery address. Important: Please inform your garage beforehand!
5. Can I pick up the tyres, rims or complete wheels personally?
Unfortunately that is not possible. Since we work with various suppliers and forwarders in Switzerland, delivery is only possible to your desired address. Shipping is included in the price and does not cause any additional costs for you.
6. I only received part of the delivery, when will the rest of my order arrive?
If part of the delivery is missing, you will usually receive it the next day. In rare cases it can happen that the delivery service postpones part of the delivery to the next day due to full utilization of their transporters. If, contrary to expectations, you have not received the missing goods two days later, please contact us by telephone on 0848 88 55 88 or by e-mail info@e-pneu.ch. Our customer service will immediately contact the transport company and determine where your delivery is Of course we will inform you about the whereabouts of the goods and offer you an adequate solution. You can also track the parcel labels in your customer account and see the status of your delivery. To do this, go to your customer account under "MY ORDERS", click on your order and select "Parcel tracking".
7. What should I do if I received the wrong tyres/rims?
Please inform us immediately by telephone on 0848 88 55 88 or by e-mail info@e-pneu.ch. We take care of this. The goods will be picked up by our delivery service after the date has been agreed with you at our expense and you will of course receive your ordered goods immediately.
8. Do I have a right of return?
Yes, if you have ordered the wrong tires or wish to return tires that have not yet been used, we will have the goods collected from you for a fee. To do this, please contact our customer service so that the costs and the delivery date can be agreed. Please note that tires/rims that have already been fitted can only be taken back in warranty cases. Since complete wheels are specially made for you, they are generally excluded from the right of return.
If you are unsure or have any questions, please call us on Tel: 0848 88 55 88. Please do not return any goods to Vircom AG, Graben 5 in 6300 Zug. We will have the goods picked up from your home.
9. How do I find an assembly partner?
In the ordering process you have the option of selecting an installation partner. To do this, enter the first two digits of your postal code. You can select your desired garage on the overview map and find out about prices and opening hours on the installation partner's profile page. Important: Please make an appointment with the assembly partner in advance and inform them about the shipping of the goods.
10. I urgently need the goods. Can my order be brought forward?
No, but you can speed up the delivery process with your choice of payment method. As soon as our system notes the receipt of payment, the delivery process is set in motion. In order to receive your goods as quickly as possible, please select "Payment by credit card" or "Payment on account".