GENERAL TERMS AND CONDITIONS OF BUSINESS

These general terms and conditions apply to all orders placed by consumers and companies via the online shop e-pneu.ch of Vircom AG, Graben 5, 6300 Zug, Switzerland.

A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either your commercial or your self-employed professional activity.

Companies are all legal entities that conclude a legal transaction for the purpose that can be attributed to their commercial or self-employed professional activity.

Service hotline:
Mon to Fri: 08:00 - 12:00 and 13:00 - 17:30
Phone: 0848 88 55 88 (local rate, max 12 Rp/min)
Email: info@e-pneu.ch

2.1 The product representations in the online shop serve to illustrate a purchase offer. By clicking the [Order] button, you submit a binding purchase offer. Our products are only sold in normal household quantities. We can accept or reject this purchase offer.

2.2 The receipt of the order is confirmed by an automated e-mail immediately after the order has been sent and does not constitute acceptance of the contract. We can accept your order by sending an estimated delivery date by e-mail or by delivering the goods within the delivery times assigned to the product.

2.3 If our order confirmation contains typographical or printing errors, or if our price determination is based on transmission errors due to technical reasons, we can reject the purchase offer. Payments already made will be refunded to you immediately.

3.1 The prices stated on the product pages include statutory VAT and other price components.

4.1 Deliveries are free of charge within Switzerland. There are no other taxes or costs.

5.1 Deliveries are only made within Switzerland with DHL.

5.2 The delivery time can be found in the offer, but can be corrected by Vircom AG after the order has been placed.

5.3 If not all ordered products are in stock, we are entitled to make partial deliveries at our expense, provided this is reasonable for you.

5.4 If the delivery of the goods fails through your fault despite two delivery attempts, we can withdraw from the contract. Any payments made will be reimbursed to you.

5.5 If the ordered product is not available because we are not supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case, we will inform you immediately and, if necessary, suggest the delivery of a comparable or higher-quality product. If no comparable or higher-quality product is available or if you do not wish to have a comparable or higher-quality product delivered, we will reimburse you for any consideration already paid.

6.1 Payment can be made either in advance, on account (from a purchase / or amount of CHF 50.00), Twint, PostFinacne, credit card or PayPal.

6.2 If you select the payment method in advance, we will send you our bank details in the payment request by e-mail. The entire amount must be paid in advance before the ordered goods are shipped.

6.3 The provisions in § 9 apply to 'purchase on account' and 'purchase on installments'.

6.4 When paying by credit card, your account will be debited when the goods are shipped.

6.5 If you pay by Twint or PostFinance, your account will be debited immediately and read in by us.

6.6 When paying via PayPal, your account will be debited immediately and read in by us on the following working day.

The goods remain our property until full payment. Before the transfer of ownership, pledging, assignment as security, processing or transformation is not permitted without our consent.

8.1 We grant a 7-day right of return on tire orders under the following conditions. Individual orders such as complete wheels and rims are excluded from this regulation. The delivered tires can be up to 3 years old. We do not recognize DOT complaints within this period.

return policy

refund policy

You can return the goods received without giving reasons within 7 calendar days of receipt of the goods by declaring your request for return in text form. The period begins after receipt of this instruction in text form (e.g. as a letter, by e-mail). The timely dispatch of the return request is sufficient to meet the deadline. In any case, the return is at your own expense and risk. We will pass on any return costs incurred to you. You can ask us about the amount of the return costs in advance. The return of the goods is organized exclusively by Vircom AG's online shop e-pneu.ch and communicated by e-mail.

info@e-pneu.ch

If you request a return, the goods will be picked up from you.

return consequences

In the event of a return, the mutually received services are to be returned. You can return any tire purchased from us within 7 days of delivery. You will be refunded the purchase price less the return costs incurred within 30 days - provided the tires are in an unused / unmounted condition. Packaging and transport costs are non-refundable. You only have to pay compensation for the deterioration of the item and for any use made if the use or deterioration is due to handling of the item that goes beyond the examination of the properties and functionality. 'Checking the properties and functionality' means testing and trying out the respective goods, as is possible and customary in a retail store. Tires must not have been mounted and no attempt to mount them must have been made. The tires are to be made ready for dispatch in a clean condition and bundled into two tires each, observing a maximum girth of 3 meters and a maximum total weight of 25 kg per package. Obligations to refund payments (reservation 'purchase on account' and 'purchase on installments') must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt. In the case of returns of goods that were purchased via 'purchase on account' or 'purchase in installments', the refund will be made to the bank or postal account that you have specified and that is in your name, provided you have already paid the original invoice in full. However, we reserve the right to offset return costs and the like.

End of return instructions

9.1 If you choose the payment method 'purchase on account' or 'purchase by instalments', you have the following payment options when purchasing:

a) PURCHASE ON INVOICE: Payment of the entire invoice amount on the agreed invoice date.

b) PURCHASE ON INSTALLMENTS: Payment at the time of ordering agreed installment terms.

9.2. For the payment methods 'purchase on account' and 'purchase in installments', Vircom AG is the invoice issuer in cooperation with the financial service provider CembraPay AG. The GTC https://cembrapay.ch/en/terms/cp and the privacy policy of CembraPay AG https://cembrapay.ch/en/privacy apply.

9.3 If the payment method 'purchase on account' or 'purchase on account' has been selected, payment to Vircom AG is not permitted. For every payment that is made to Vircom AG and has to be refunded to the payer, we will charge a processing fee of CHF 5.00 for the refund.

9.4 If you have any questions about the invoice or the installments, you must contact CembraPay AG.

10.1 If goods are delivered with obvious transport damage, please report such errors to the deliverer immediately and refuse acceptance. In this case, please contact us as soon as possible.
Hotline 0 848 88 55 88 (local rate, max 12 cents/min)

10.2 Goods that have obvious transport damage and have not been complained about and rejected by the transport company will not be reimbursed or replaced by us. Goods with hidden transport damage must be reported to us by e-mail or telephone immediately after discovery and no later than 8 days after delivery.

The warranty is subject to legal regulations.

As an assembly partner, I am obliged to the following points:

Should a provision of these General Terms and Conditions be ineffective, the rest of the contract shall remain effective. The relevant statutory provisions shall apply in place of the ineffective provision.